3 sins of service providers in the event industry
In the event industry, service providers can make various mistakes that negatively affect the organisation of events and customer satisfaction. Are you planning to hire event furniture or event marquees and don't know what to look out for? Learn about three common sins that event suppliers commit to guard against them!
Lack of communication and cooperation with the client
Improper or delayed communication with the client can lead to misunderstandings and errors in the execution of the event. Therefore, it should be crucial to select a partner that has sufficient staff resources for the event. A proven team of specialists both handling the sales side of the order and the on-site implementation of the event will help to deal with most misunderstandings during cooperation.
The industry experience of the entire team is not insignificant. Companies with many years of experience in the field of event organisation will be able to offer solutions that are more tailored to the client's needs and expectations than those who are only beginning to tread the event waters. Our event furniture hire company has over 12 years of experience and people who have worked together for years to deliver some of the biggest events in the country and abroad.
Failure to meet agreed standards and deadlines
Failure to meet agreed deadlines can result in delays to your event. In order for the assembly of furniture, event marquees, etc. to proceed without delay, a specialised team with the appropriate number of employees and the necessary equipment and tools for assembly should appear at the event site. Professionalism in this area is crucial to ensure that the assembly at the event site goes smoothly.
It should be noted that some events require extremely precise timing. An example of this would be projects where there is a lot of rearrangement of a single space during the course of the event. Often the conference room is transformed into a banquet or club space in the evening after the official part. As a supplier who has already realised this type of event many times, we know very well that in such cases there is no time and space for mistakes, and the whole logistics must be perfectly planned!
It is worth mentioning that, on this occasion, the supplier's modern vehicle fleet will also be of no small importance. It helps to get the event furniture to the venue without fail and on time, minimising the random factors associated with breakdowns during transport, or even, thanks to the use of freight lifts in the cars, to significantly speed up the time it takes to unload and load the furniture. The Colors of Design fleet consists of over a dozen modern cars, which is growing every year.
Failure to adapt the offer to customer needs
Offering standard solutions without taking into account the specific needs of the customer is another mistake that suppliers still make quite often. A flexible approach and constant observation of industry trends will allow you to build a facility that has the potential to respond to unusual customer requirements.
Our team attends the biggest design and events events in Europe, from where they bring back plenty of inspiration and new products to offer! By constantly staying up-to-date and following trends, we can offer our clients even more tailor-made solutions. If you are looking for event furniture hire, which is characterised by a variety of styles and colours, but also high quality - our offer is just for you!
In conclusion, avoiding the above mistakes is crucial to success in the event industry, as each of these aspects can significantly affect the participants' experience and the overall perception of the event. It is also worth being aware of these sins as a client, so that you can quickly verify the various inaccuracies and only work with the best in the market.